Terms and conditions

Last updated: July 2025

This is a courtesy translation. In the event of any discrepancy between this version and the Spanish version, the Spanish version shall prevail as the legally binding text.

These terms and conditions (hereinafter “the Terms”) govern access to and use of the website relevx.com (hereinafter “the Website”), as well as the general conditions applicable to the relationship between RelevX and users who browse it or request information about its services. Accessing the Website implies acceptance of these Terms.

1. Owner identification

2. Purpose and scope of application

The Website is informational and lead-generation in nature. Through it, RelevX presents its artificial intelligence automation services for companies and professionals, and provides Users with various means of requesting information or booking a free diagnosis session. The Website is not an online shop and does not allow services to be contracted or paid for directly through it.

These Terms apply both to simply browsing the Website and to completing its forms. Using the Website confers on the visitor the status of User and implies full acceptance of all the clauses set out here.

3. Services and engagement process

Information about services and plans shown on the Website is indicative and informational. The prices, scope and specific conditions of each service are determined individually for each client and agreed through direct communication, generally after a prior diagnosis session. Accordingly:

• The information published does not constitute a binding contractual offer.
• No service relationship shall be deemed concluded merely by using the Website or submitting a form.
• The specific terms of each project (scope, timescales, price and conditions) shall be formalised, where applicable, through the corresponding quote, proposal or contract accepted by both parties.

4. User obligations

Users undertake to use the Website in accordance with the law, these Terms and good practice. In particular, they undertake to:

• Provide truthful and up-to-date information in any forms they complete.
• Not use the Website for unlawful or unauthorised purposes.
• Not submit content that is false, defamatory, offensive or contrary to the law.
• Not carry out actions that may damage, overload or affect the normal operation of the Website.

5. Website availability

RelevX will endeavour to keep the Website operational and continuously available. However, it does not guarantee the absence of interruptions, technical failures or suspensions arising from maintenance work, force majeure or incidents beyond its control. RelevX may temporarily suspend access to the Website, without prior notice, where necessary.

6. Liability

RelevX shall not be liable for any damage arising from the use of, or inability to use, the Website, nor for the accuracy, completeness or currency of the informational content, which is provided on a general basis. Users are solely responsible for the use they make of the information on the Website and for the decisions they take on the basis of it.

Nor is RelevX responsible for the contents, services or privacy practices of third-party sites accessible via links from the Website.

7. Propiedad intelectual e industrial

All elements of the Website (texts, design, code, graphics, logos and original images) are owned by RelevX or by third parties who have authorised their use, and are protected by intellectual and industrial property law. Their reproduction, distribution or transformation without express authorisation is prohibited. Third-party logos appearing on the Website belong to their respective owners.

8. Cookie policy

A cookie is a small text file that a website stores in the User's browser when they visit it. The Website uses the following types of cookies:

a) Technical cookies (necessary)

These are essential for the correct operation of the Website and to remember User preferences, such as their choice regarding cookie use. Under current legislation these cookies do not require prior consent. They include a cookie or local record storing the User's cookie consent decision, so that it is not requested again on every visit.

b) Analytics cookies (third-party)

The Website uses Google Analytics, a web analytics service provided by Google, which allows statistical measurement and analysis of how users interact with the Website (pages visited, time on site, traffic source, etc.) in order to improve content and the browsing experience. These cookies are only installed if the User gives express consent through the cookie banner. The information generated is processed in aggregate form with the IP address anonymised. You can consult Google's privacy policy at policies.google.com/privacy.

Managing and withdrawing consent

On first accessing the Website, a banner is displayed allowing the User to accept o reject the use of analytics cookies. Until the User accepts, those cookies are not activated. Users may modify or withdraw their consent at any time by clearing the cookies and browsing data stored via their browser settings, which will cause the banner to be shown again. Most browsers also allow cookies to be blocked or deleted through their configuration options.

9. Personal data protection

The processing of personal data provided by Users through the Website is governed by the provisions of the Privacy Policy, which the User declares to know and accept when using the Website's forms.

10. Legislación aplicable y jurisdicción

These Terms are governed by Spanish law. For the resolution of any conflict or dispute arising from access to or use of the Website, the parties submit to the courts having jurisdiction under applicable law.