Privacy Policy

Last updated: July 2025

This is a courtesy translation. In the event of any discrepancy between this version and the Spanish version, the Spanish version shall prevail as the legally binding text.

En RelevX nos tomamos muy en serio la protección de tus datos personales. Esta Política de Privacidad tiene por objeto informarte de manera clara y transparente sobre cómo tratamos la información que nos facilitas a través del sitio web relevx.com, de conformidad con el Reglamento (UE) 2016/679, General de Protección de Datos (RGPD), la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD), y la Ley 34/2002, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE).

1. Data controller

Como responsable del tratamiento, RelevX determina los fines y los medios del tratamiento de los datos personales que se recogen a través del Sitio Web y garantiza el cumplimiento de la normativa vigente en materia de protección de datos.

2. Data we collect

We only process the personal data you voluntarily provide through the forms available on the Website. Specifically:

a) Contact form

• Name
• Company name (optional)
• Email address
• Message or description of the enquiry

b) Newsletter subscription

• Email address

We do not collect special categories of data (so-called “sensitive data”), nor do we request information that is not strictly necessary for the stated purpose. Users warrant that the data provided is truthful, accurate and up to date, and undertake to notify us of any change.

3. Purpose and legal basis for processing

We process your personal data for the following purposes and on the following legal bases:

a) Responding to your enquiries and requests

We use the contact form data to answer your questions, provide information about our services and, where applicable, arrange a free diagnosis session. The legal basis is the consent given by the data subject when submitting the form, and the taking of pre-contractual steps at their request (Article 6(1)(a) and 6(1)(b) GDPR).

b) Managing the newsletter

When you voluntarily subscribe to our newsletter, we use your email address to send you content, updates and commercial information about RelevX. The legal basis is your express consent (Article 6(1)(a) GDPR), which you may withdraw at any time.

No automated decision-making or profiling is carried out with your data.

4. Retention period

Personal data will be kept for as long as necessary to fulfil the purpose for which it was collected and, in any case, for the duration of the relationship with the User unless they request its deletion. Once that relationship ends, the data will be blocked for the periods established by law to address any potential liabilities, after which it will be permanently deleted.

In the case of the newsletter, data will be kept until the User withdraws consent or unsubscribes.

5. Recipients and data processors

RelevX does not transfer your personal data to third parties except where legally required. However, in order to provide its services, RelevX relies on technology providers that may have access to personal data as data processors, with whom the corresponding processing agreements under Article 28 GDPR have been (or will be) signed. These providers are:

• Hostinger International Ltd.: proveedor de alojamiento web (hosting) donde se almacena el Sitio Web.
• Web3Forms: servicio de gestión y envío de los formularios del Sitio Web, que canaliza los datos del formulario de contacto y de la suscripción a la newsletter hacia el correo del responsable.
• Cal.com, Inc.: herramienta de agenda utilizada para reservar las sesiones de diagnóstico gratuito, en caso de que el Usuario decida agendar una cita.
• Google Ireland Ltd. (Google Analytics): servicio de analítica web que, previo consentimiento del Usuario, recoge información estadística y anonimizada sobre el uso del Sitio Web. Consulta el detalle en la cookie policy.

Each of these providers processes data solely in accordance with RelevX's instructions and applies its own security measures and privacy policies. We recommend Users consult those providers' privacy policies for details of their processing.

6. International data transfers

Some of the providers listed may be located outside, or process data outside, the European Economic Area (EEA). In such cases, those transfers are carried out with appropriate safeguards, either because the destination country has an adequacy decision from the European Commission, or through Standard Contractual Clauses approved by the European Commission or other legally established mechanisms ensuring an adequate level of protection.

7. Your rights

Data protection law grants you a number of rights which you may exercise free of charge. Specifically, you have the right to:

• Access: know what personal data of yours we are processing.
• Rectification: request the correction of inaccurate or incomplete data.
• Erasure (“right to be forgotten”): request the deletion of your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
• Objection: object to the processing of your data in certain circumstances.
• Restriction of processing: request that the processing of your data be restricted in the cases provided for by law.
• Portability: receive your data in a structured, commonly used, machine-readable format, or request its transmission to another controller.
• Withdrawal of consent: withdraw consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.

To exercise any of these rights, you may write to RelevX at the email address adriamora@relevx.com, stating the right you wish to exercise and attaching a copy of a document proving your identity.

Likewise, if you believe the processing of your data does not comply with current legislation, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), at calle Jorge Juan, 6, 28001 Madrid, or through its electronic office at www.aepd.es.

8. Security measures

RelevX has adopted the technical and organisational measures necessary to ensure the security, confidentiality and integrity of the personal data it processes, and to prevent its alteration, loss, unauthorised processing or access, taking into account the state of the art, the nature of the data and the risks to which it is exposed. Among other measures, the Website uses an SSL certificate that encrypts communication between the User's browser and the server.

9. Newsletter and marketing communications

Newsletter subscription is entirely voluntary and takes place at the User's own initiative. Every communication we send includes, at the foot of the email, a link allowing you to unsubscribe easily and free of charge at any time. Once you unsubscribe, you will stop receiving our communications and we will remove your email address from the distribution list.

10. Minors

The Website and RelevX's services are aimed at professionals and companies. They are not intended for minors. RelevX does not knowingly collect data from minors. If we detect that a minor's data has been provided without proper authorisation, we will delete it.

11. Changes to this privacy policy

RelevX reserves the right to amend this privacy policy to reflect legislative or case-law developments or changes in how data is processed. In the event of substantial changes, Users will be duly informed. We recommend reviewing this page periodically to stay informed of the current version.